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Unit D07, 8/F, Phase 2, Kai Tak Factory Building, 99 King Fuk Street, San Po Kong, Hong Kong.

1828 Sawtelle Blvd, Suite 300, 3rd Floor, Los Angeles, CA 90025

Monday - Friday 09:00 - 17:00

Emily@dollspleasure.com
1-2073943268

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    Frequently asked questions

    How will my order be shipped? Will the package show what's inside?

    Your privacy is our top priority. All orders are shipped in a 100% discreet, plain box with no logos, branding, or any indication of the contents. The return address will show a generic name (e.g., "Logistics Center" or "Gift Shop").

    Are your products body-safe? What materials are used?

    Yes. We only sell products made from body-safe, phthalate-free materials such as premium silicone, ABS plastic, and glass. All items are non-toxic and hypoallergenic. Please check each product's description for its specific material.

    How should I clean and store my toy after use?

    Wash your toy with warm water and mild, fragrance-free soap or a dedicated toy cleaner. Pat it dry completely before storing it in a cool, dry place away from direct sunlight or other silicone toys.

    What is your return policy if I'm not satisfied?

    For hygiene reasons, we cannot accept returns on any opened or used items. However, if your product arrives with a manufacturing defect (e.g., doesn't turn on, broken part), please contact us within 48 hours of delivery with your order number and a photo/video. We will arrange a free replacement or refund.

    I'm new to this. How do I know which product is right for me?

    Great question! Each product page includes a detailed description, material info, size guide, and noise level rating. You can also use the filters on our shop page to search by experience level (beginner/advanced), type, or function. If you're still unsure, feel free to contact us via live chat – we're happy to offer discreet, no-pressure guidance.